AI customer support that never sleeps.
Automate conversations, cut response times, and deliver exceptional experiences with AI agents that work around the clock — and hand off to your team the moment it matters.
Live conversations
Where's my order #4821...
Can I upgrade my plan?
Refund request — order...
Integration not syncing
AI suggested reply
"Your order is out for delivery, arriving by 6 PM today. Here's your live tracking link."
Customer
Maren K.
Pro plan · 8 orders
AI confidence
Ticket queue
Trusted by revenue and support teams at
The Connectly platform
One system, every conversation.
Three connected engines that let AI handle the routine, and your team own the exceptions.
AI Support Agents
Trained on your knowledge base, they resolve tier-1 issues instantly and escalate the rest with full context attached.
Explore agentsOmnichannel Inbox
Chat, email, WhatsApp, social and tickets land in one shared queue — no more switching tabs between tools.
Explore inboxWorkflow Automation
Route, tag, and resolve tickets with rule-based automations — visually built, no engineering required.
Explore automationWhy teams choose Connectly
Built for scale, tuned for nuance.
Every feature exists to close the gap between "handled by a bot" and "handled well."
Answers in under a second
Agents pull from your knowledge base in real time, so first response time drops from hours to milliseconds.
Handoff that keeps context
When a case needs a human, agents get the full thread, sentiment, and suggested next step — instantly.
Fits the stack you already run
Native connections to your CRM, helpdesk, and calendars — plus an open API for everything else.
Omnichannel communication
Every channel, one shared inbox.
Customers reach out wherever they are. Connectly gathers chat, email, WhatsApp, social DMs, live chat and tickets into a single queue your AI and team work from together.
18 new · avg reply 12s
42 new · avg reply 3m
Live Chat
9 active sessions
Tickets
18 open · 146 resolved
Automation builder
ActiveTrigger — New ticket received
Any channel, priority ≥ medium
AI agent attempts resolution
Confidence threshold: 85%
Route to team by skill tag
If confidence < threshold
Mark resolved & log to CRM
Auto-tags, closes loop
Workflow automation
Build the process once. Let it run forever.
Drag-and-drop rules route, escalate, tag and close tickets exactly the way your team already works — just without anyone doing it by hand.
- No-code visual builder, live in minutes
- Confidence-based routing to the right human
- Full audit trail for every automated action
Analytics
See exactly where support gets better.
Live dashboards tie every conversation to resolution time, satisfaction, and deflection rate — no spreadsheets required.
Tickets resolved — last 14 days
+18.4%CSAT score
4.9/5
Integrations
Plugs into the tools you run today.
Native CRM, helpdesk, and commerce integrations — plus a full REST API for anything custom.
Customer stories
Support teams, transformed.
"We cut first response time from four hours to under a minute — without adding a single headcount to the support team."
Naomi Ferreira
Head of Support, Loop Commerce
"The handoff is seamless — agents get full context instantly, so customers never repeat themselves. CSAT jumped almost a full point."
Daniel Osei
VP CX, Fernbank Financial
"Rolling out across five markets took a week, not a quarter. The multi-language agents genuinely sound like our brand."
Elin Marchetti
COO, Marchetti Home Goods
Pricing
Simple plans that scale with you.
Starter
For small teams getting started
$49/mo
- 1,000 AI conversations / mo
- Shared team inbox
- Basic analytics
Growth
For growing support teams
$149/mo
- 10,000 AI conversations / mo
- Workflow automation builder
- CRM integrations
- Advanced analytics
Enterprise
For large-scale operations
Custom
- Unlimited conversations
- Role-based permissions
- Dedicated success manager
Need answers?
Frequently asked questions
Each agent is trained on your knowledge base, past conversations, and policies. It answers within that context and cites your own documentation — nothing is invented.
Yes. Set confidence thresholds, keyword triggers, or channel rules for handoff — and agents pass full context along so nothing gets lost.
Native integrations cover the most common CRMs, helpdesks and commerce platforms, and an open REST API handles everything custom.
Most teams launch their first agent within a day by connecting a knowledge base and one channel, then expand from there.
Let's talk