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FAQ

General Queries:

1. What is a WordPress Theme?
Ans>>A WordPress theme is a collection of templates and stylesheets, that defined how yoursite looks on the front-end that means what a visitor sees when they browse to your site on the web.
2. Will you provide support?
Ans>>Yes, we do provide support for all our themes. We provide support through Messenger, support forum and via email: help@cgsthemes.com Apart from this we provide free installation for all our themes starting from basic to one-time plan.
3. Will your theme work on WordPress.com?
Ans>>Yes, our themes will work on WordPress.com. Being a free blogging platform you will be able to install our free themes from WordPress.com.
4. Customization
Ans>>Subtle customization is easy and is already provided within the theme support. In case of major changes, we charge $15/Hour.
5. Do you have developer purchase option?
Ans>>Our themes are appropriate for users and developers as well and we have a single pricing option.

Pre -Sales Queries:

1. Do you have copyright for the free images?
Ans>>Yes, all the images are used from pexels.com, pixabay.com, and unsplash.com.
2. Advantages of CGS Themes
Ans>>We offer themes which have impeccable designs and are mobile friendly. Our themes are compatible with Woocommerce and possess an application known as Page Builder where you can easily design a page.
3. What can we expect from your service?
Ans>>We offer free installation for whatever plan you choose. Apart from this, our themes are e-commerce ready, SEO friendly and hosting is also included along with it.
4. Is buying a theme one-time payment?
Ans>>Our 3 popular plans which are Basic, Professional and Elite is subscription based which means you have to pay monthly and our fourth plan is for a one-time payment.
5. Which web hostings and domain registrars you propose?
Ans>>If you are purchasing any of our 3 plans then you will be receiving CGS Theme Hosting which will be absolutely free, otherwise, if you purchase the ‘One-Time’ plan then you can use a web hosting of your choice or BlueHost, DreamHost is recommended.
6. Is it possible to buy more than one theme? Will there be any discounts?
Ans>>Yes, you can buy. Please contact us at info@cgsthemes.com for further queries or you can contact us via our Contact Us page.
7. Is it WPML or Multilingual supported?
Ans>>Yes, it is.
8. What is your License Policy?
Ans>>All of our themes are licensed under the GNU General Public License.

Payment:

1. Do you provide subscriptions?
Ans>>Yes, we do provide subscriptions especially for the first 3 plans mentioned in the subpage ‘Plan & Pricing’.
2. How long it takes to receive the theme once the payment is done?
Ans>>Once the payment is done via Paypal or credit/debit card, you will receive it within 24 hours via email. In case if the payment comes via cheque, it takes 3 business days to happen, hence, in that case, you will receive the theme after 3 business days.
3. How does the whole process of payment works?
Ans>>Once the payment is done you will receive the download link within 24 hours. Our customer care representative will get in touch with you for free assistance within 24 hours.
4. Are there any extra hidden charges?
Ans>>Whether you are paying with Paypal or Debit/Credit card there are no hidden charges. You just need to pay for the plan, you have selected.

Contact Us

(323) 325-6029

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