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FAQ

General Queries:

1. What is a WordPress Theme?
Ans>> A WordPress theme is a collection of templates and stylesheets, that defined how your site looks on the front-end that means what a visitor sees when they browse to your site on the web. What sets our themes apart is that they are professional, user-friendly, customized for your business needs & sure to get a vistor’s attention. We don’t just sell themes, we create themes that sell for you.
2. Will you provide support?
Ans>> We not only provide support for all our themes, we are always there for you 24/7 for 1 year. We will be with you all the way through Messenger, support forum and via email: [email protected] You can reach us at any time of your convenience at our USA number- +1 323 325 6029 or our Indian office number- +91 33 4602 2912.
3. Will your theme work on WordPress.com?
Ans>> Yes, our themes are simply designed & customised for WordPress.com. Being a free blogging platform you will be able to install our free themes from WordPress.com. Even the installation of our themes are FEE!
4. Customization
Ans>> As brainstorming & deep level planning are carried out while creating our themes, only Subtle customization is required for most of our clients, which is already provided within the theme support. In case of any major changes, we will provide you with top quality work by charging only a nominal amount of $15/Hour.
5. Do you have developer purchase option?
Ans>> Our themes are customised & planned in order to make them appropriate for users, as well as, developers with just a single pricing option.
6. What are the different types of pricing plan you have?
Ans>> We have 2 types of simplified pricing plans for your convenience-

Option A: Host a Premium Theme with us

>> If you would like to host your website on our hosting then you can place the order without any cost for 1st 30 days.
>> You can even cancel the deal without any payment within 1st 30 days.
>> We will configure the website on our server, point your domain to our server and upload images and content upto 5 pages. If it is an ecommerce website we will upload Upto 20 products on your website. In other words we will take care of all the hasle without you worrying about it.
>> When you are happy with our proficient work & would like to continue our hosting services for more than 30 days, we will charge $5/month or $10/month (Based on your requirements) for hosting and $39 for theme charges. Theme charge is a one time payment for the entire lifetime.
>> To get more details on different Hosting plans, please visit: https://www.cgsthemes.com/wordpress-hosting/

Option B: Host a Premium Theme on your server

>> In this plan, We will send you the theme files within 24 hours, once you make the payment.
>> We will install the purchased theme on your server.
>> We will even upload images and content for upto 10 pages with-in the same layout.
>> For eCommerce website we will Upload upto 20 products in your website
>> Will make sure everything works perfectly on your server. We guarantee that there is no hasle & no headache for you.

Pre-Sales Queries:

1. Do you have copyright for the free images?
Ans>> Yes, all the images are used from pexels.com, pixabay.com, and unsplash.com.
2. Advantages of CGS Themes
Ans>> We offer themes which have impeccable designs and are mobile friendly. Our themes are compatible with Woocommerce and possess an application known as Page Builder (Elegant Themes) where you can easily design a page.

Our themes stand out the global market with the following advantages:

>>Free Hosting
>>Mobile friendly
>>Professional
>>Affordable
>>Modern looking
>>GPL Licensed easy slider demo
>>Free & easy installation
>>24/7 support for 1 year
>>Lifetime license

3. What can we expect from your service?
Ans>> You can expect profesional service from our end to give you a website that is bound to give you results. Check out the options of our services below with which we can guarantee your satisfaction:

Option A: Host a Premium Theme with us

>> If you would like to host your website on our hosing then you can place the order without any cost for first 30 days.
>> You can cancel the deal without any payment within first 30 days.
>> We will configure the website on our server, point your domain to our server and upload images and content upto 5 pages and if it is an ecommerce website we will upload Upto 20 products on your website.
>> If you are happy with our service we will charge $5/month or $10/month (Based on your requirements) fro hosting and $39 for theme charges (One time for lifetime).
>> To get more details on different Hosting plans, please visit: https://www.cgsthemes.com/wordpress-hosting/

Option B: Host a Premium Theme on your server

>> In this plan, We will send you the theme files within 24 hours, once you will make the payment.
>> We will install the purchased theme on your server
>> Will uploaded images and content upto 10 pages with-in the same layout.
>> For eCommerce website we will Upload upto 20 products in your website
>> Will make sure everything should work well on your server.

Apart from the above services our themes have the following features;

>> SEO friendly
>> Responsive i.e. The website layout will change based on the size of the device
>> Google Page Speed Optimized
>> Predefined security plugin installed
>> All themes are eCommerce ready
>> Drag and Drop builder. No development knowledge required to make any change in the content/images from the back-end.

4. Is buying a theme one-time payment?
Ans>> Yes, it is a one time payment only for lifetime use. If you choose option A, you can use the theme for FREE in the firt 30 days & then pay $39 for one time for further use. If you choose option B & want to purchase a theme, you need to pay $39 for one time at the beginning for lifetime use.

For option A, hosting plan is Free for first 30 days, then it becomes subscription based. So when you are happy with our proficient work & would like to continue our hosting services for more than 30 days, we will charge you $5/month or $10/month based on your requirements.For option B, you may use your own hosting or opt for our hosting services, in which hosting service charge is $5/month or $10/month based on your requirements

5. Which web hostings and domain registrars you propose?
Ans>> If you choose Option A of our plans then you will be receiving CGS Themes Hosting which will be absolutely free for first 30 days. Otherwise, if you opt for a web hosting of your choice, then we recommend BlueHost, DreamHost as the best.
6. Is it possible to opt more than one theme? Will there be any discounts?
Ans>> You can opt for as many themes as you like. For discounts & further queries, please fell free to contact us at any time of your convenience at [email protected] or call us @ +1 323 325 6029 (USA number)/ +91 33 4602 2912 (india number). You can also enquire via our Contact Us page.
7. Is it WPML or Multilingual supported?
Ans>> Yes, it is.
8. What is your License Policy?
Ans>> All of our themes are licensed under the GNU General Public License.
9. If I host my website on your server then will you maintain my site too?
Ans>> Yes, we will certainly maintain your website. The charges for that is included within the hosting subscription charges.

Payment:

1. Do you provide subscriptions?
Ans>> All our themes are for one time purchase. We do have subscription plan for Hosting.
2. How long it takes to receive the theme once the payment is done?
Ans>> Once the payment is done via Paypal or credit/debit card, you will receive it within 24 hours via email. In case if the payment comes via cheque, it takes 3 business days to happen, hence, in that case, you will receive the theme after 3 business days.
3. How does the whole process of payment works?
Ans>> Once the payment is done you will receive the download link within 24 hours. Our customer care representative will get in touch with you for free assistance within 24 hours.
4. Are there any extra hidden charges?
Ans>> Whether you are paying with Paypal or Debit/Credit card there are no hidden charges. You just need to pay for the theme price and the Hosting Plan, if you want to use our hosting service.

Contact Us

+1 302 760 9141

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